Terms & Conditions — What You Need to Know Before Using winiwin

Welcome to winiwin. These Terms and Conditions ("Terms") govern your use of the winiwin platform. By browsing our website, creating an account, or using any of our services, you are considered to have accepted these Terms.

These Terms are written in Bengali so they're easy to understand. If anything is still unclear, reach out to our support team — they're available to assist you in Bengali.

Winiwin is an internationally licensed online gaming platform. By accessing and using this platform, you confirm that:

• You are at least 18 years of age.
• You are using this platform of your own free will.
• Online gaming is not legally restricted in your area.
• You have read and agreed to these terms.
• The information provided is accurate and truthful.

Winiwin reserves the right to update these Terms at any time. Any changes will be communicated on the platform. Continued use of the platform after such changes constitutes acceptance of the updated Terms.

These Terms and Conditions are governed by winiwin's Privacy Policy & Responsible Gaming Policyshould be read in conjunction with.

To register an account with winiwin, the following conditions must be met:

• One Account Only: Only one account is permitted per person, household, or IP address.
• Accurate Information: Your name, date of birth, and mobile number must all be accurate.
• Age Verification: winiwin may request an NID or passport to verify your age at the time of registration or at any point thereafter.
• KYC Verification: KYC verification is mandatory for large withdrawal amounts.

You are responsible for the security of your account. Never share your password with anyone. If you suspect unauthorized access to your account, contact us immediately at support@winiwin.bet.

Please keep the following in mind when making a deposit on winiwin:

• The minimum deposit amount is ৳100.
• Mobile Pay, Nagad, and Rocket mobile banking methods are supported.
• Deposits are usually instant. If you experience any issues, please contact support.
• Deposits must be made from a payment account registered in your own name.
• Payments from third-party accounts are not accepted.

Deposited funds are intended for gaming purposes. Once deposited, refunds are not available without cause, but withdrawals can be made subject to the applicable terms and conditions.

The following conditions apply when withdrawing your winnings:

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to verified payment methods.
• Large withdrawals may be held until KYC verification is complete.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Additional verification may be required for suspicious activity.
• Winnings earned from bonuses require the wagering requirements to be met before withdrawal.

Winiwin reserves the right to review any withdrawal request. If fraud is suspected, the account and withdrawal may be temporarily placed on hold.

Winiwin offers a wide range of bonuses and promotions. Each bonus comes with its own terms, but some general rules are outlined below:

• Welcome Bonus: Available on your first deposit. Specific wagering requirements apply.
• Reload Bonus: For regular members. Each offer has its own validity period and conditions.
• Free Spins: Applicable to selected games. Winnings can only be withdrawn once the required conditions are met.
• Cashback: Awarded based on losses incurred over a specified period.

Bonus abuse is strictly prohibited. Claiming the same bonus multiple times, claiming bonuses across multiple accounts, or violating bonus terms will result in the cancellation of the bonus and any associated winnings.

All games on winiwin run on RNG (Random Number Generator) technology, certified by independent auditors. This ensures every outcome is entirely random and free from manipulation.

• The rules for each game can be found within the game itself.
• If a technical issue occurs during a gaming session, the affected round may be voided.
• In the event of a disconnection, the outcome will be determined based on server logs.
• Any attempt to hack or manipulate the gaming software will result in immediate account closure.

In Sports Betting, outcomes are determined based on official match results. If a match is cancelled, the bet will be refunded.

The following activities are strictly prohibited on winiwin:

1. Creating multiple accounts or using another person's account.
2. Opening an account under a false identity or providing incorrect information.
3. Bonus abuse — claiming bonuses through multiple accounts.
4. Tampering with or manipulating gaming software.
5. Money laundering or any illegal financial transactions.
6. Collusion — working with other players to the detriment of the platform.
7. Playing games using automated bots or scripts.
8. Harassing or threatening winiwin staff.

Winiwin may close or suspend an account under the following circumstances:

• If evidence of a terms violation is found.
• If fraud or deceptive activity is suspected.
• If the details cannot be verified during KYC checks.
• Due to legal obligations.
• Extended inactivity (more than 12 months).

You may also request to close your account at any time. We recommend withdrawing any available balance before closing your account.

As part of responsible gaming, you can place your account on a temporary break for a set period. Contact support to activate this feature.

Winiwin believes gaming should be a source of entertainment, not a guaranteed way to earn money. That's why we place the highest importance on responsible gaming.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set a time limit on how long you play in a single session.
• Self-Exclusion: Temporarily close your account for 7, 14, or 30 days.
• Permanent Break: Option to permanently close your account if needed.

If you feel you may have a problem with gaming, contact us immediately at support@winiwin.bet or reach out via live chat. For more information, visit our Responsible Gaming visit the page.

Winiwin reserves the right to change, amend, or update these Terms and Conditions at any time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Members will be notified of significant changes via email or SMS.
• Continued use of the platform after any changes to these terms will be considered acceptance of the updated terms.

If a dispute arises regarding any part of these terms, please contact our support team first. If the issue remains unresolved, we will seek to settle it through mediation.

Any delay or failure by winiwin to enforce any right or provision of these terms does not constitute a waiver of that right or provision. If any part of these terms is found to be legally unenforceable, the remaining provisions will continue to be fully effective.